General Information and Assistance

How to Make a Booking

To make a booking, simply email, call us or complete the online form. We will send you full details and ask you to pay a 25% reservation deposit on booking. We accept payments by card, international transfer, bankers draft and some personal cheques.

We strongly advise you plan some travel insurance when booking your holiday. This should give you cover for any unexpected illness, accident or crisis that could possibly force you to cancel your holiday plans. A variety of agents can provide all the further information you will require.

We will require a deposit payment of 25% of the tour price. Final balance payment will then be due 90 days prior to the tour start date. All guest prepayments are protected for your peace of mind and to comply with UK law.

If you need to cancel or alter the dates of your booking we will do our very best to offer alternative dates if possible but cancellation charges may occur and these are detailed in our terms and conditions of booking below.

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Terms & Conditions of Booking

A contract will exist between the client and Way2go4 Walking Holidays Ltd when a fully completed booking form has been received, deposit paid and confirmation issued by us.
The deposit shall be deemed to be part payment of the total cost and the balance shall become payable 90 days prior to the departure date for which the booking is made.
No further reminder is sent. If the balance is not received by the due date, we may treat the booking as cancelled.
If you book a holiday within the balance due period, you must pay the full holiday price at the time of booking.
Security of Prepayments
Way2go4 Walking Holidays Ltd complies with The Package Travel and Linked Travel Arrangements Regulations 2018.
In accordance with these regulations all clients booking with Way2go4 Walking Holidays Ltd are fully protected for the initial deposit and subsequent prepayments as the monies are held in trust and not released to the company until completion or cancellation of your holiday.
Cancellation by You
All cancellations must be in writing and are effective from the day we receive them. The deposit is forfeited on cancellation.
For cancellations received less than 90 days before the holiday start, the following refunds will be made.
89 - 60 days before the start: 75% of the balance
59 - 30 days before the start: 50% of the balance
29 - 14 days before the start: 25% of the balance
No refund can be given for cancellations 14 or less days before the start of a holiday, or whilst the holiday is in progress.
Cancellation by You Due to Unavoidable & Extraordinary Circumstances:
You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign Commonwealth and Development Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination. This clause outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
Cancellation by Us
Guided Holidays - In the unlikely event that fewer than 6 people book onto a particular guided holiday we may cancel the holiday up to 30 days prior to commencement. You will have the option to transfer to another holiday without charge or receive a prompt refund of all monies paid to us.
If we are unable to deliver any holiday due to unavoidable or extraordinary circumstances we may cancel the contract, giving notice without undue delay before the start of the package.
Events Beyond Our Control
We will not be liable or pay you compensation if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, epidemics, pandemics (including the ongoing effects of the Covid-19 pandemic) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
If you wish to change your holiday prior to the final payment date on the original holiday, we will do our utmost to help accommodate you if possible, subject to an administrative charge of £30 per person plus any additonal costs. Alterations after this date will be treated as a cancellation of the original booking.
We require that you have insurance to cover cancellation and the cost of assistance, including repatriation in the event of accident, illness or death (Advisory only for UK residents travelling within the UK mainland).
Your booking is accepted on the understanding that you realise the hazards involved in a walking holiday.
We cannot accept responsibility for any loss, damage or injury resulting from Force Majeure or unforeseen circumstances beyond our control.
Way2go4 Walking Holidays Ltd will only be liable for loss or damage caused by negligence or omissions by Way2go4 Walking Holidays Ltd, its suppliers, agents or employees.
Passport, Visa and Immigration
Your specific passport and visa requirements, and other immigration requirements are your sole responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
In the interests of safety you must undertake to follow the advice of the walking guide on a guided walk; follow the country code; and act sensibly and prudently at all times.
You should advise us at the time of booking, if you suffer from any medical condition or are taking any medication that may affect your walking ability.
In the unlikely event that you have a complaint during your holiday, you should notify us immediately and we will do our best to resolve the problem straight away.
Should it not be possible to resolve your problem immediately, you should write to us, giving full details, within 14 days of the holiday’s conclusion.
These terms and conditions do not affect your statutory rights as a consumer.