General Information and Assistance
How to Make a Booking
To make a booking, simply email, call us or complete the online form. We will send you full details and ask you to pay a 25% reservation deposit on booking. We accept payments by card, international transfer, bankers draft and some personal cheques.
We strongly advise you plan some travel insurance when booking your holiday. This should give you cover for any unexpected illness, accident or crisis that could possibly force you to cancel your holiday plans. A variety of agents can provide all the further information you will require.
We will require a deposit payment of 25% of the tour price. Final balance payment will then be due 6 weeks prior to the tour start date. All guest prepayments are protected for your peace of mind and to comply with UK law.
If you need to cancel or alter the dates of your booking we will do our very best to offer alternative dates if possible but cancellation charges may occur and these are detailed in our terms and conditions of booking below.
A contract will exist between the client and Way2go4 Walking Holidays Ltd when a fully completed booking form has been received, deposit paid and confirmation invoice issued by us.
The deposit shall be deemed to be part payment of the total cost and the balance shall become payable 6 weeks prior to the date for which the booking is made.
On receipt of your deposit, we will send you an invoice for the balance, which must reach us six weeks before the start of your holiday.
No further reminder is sent. If the balance is not received by the due date, we may treat the booking as cancelled.
If you book a holiday within the balance due period, you must pay the full holiday price at the time of booking.
Security of Prepayments
Way2go4 Walking Holidays Ltd complies with the EC Package Travel, Package Holidays and Package Tours Regulations 1992.
In accordance with these regulations all clients booking with Way2go4 Walking Holidays Ltd are fully protected for the initial deposit and subsequent prepayments as the monies are held in trust and not released to the company until completion or cancellation of your holiday.
All cancellations must be in writing and are effective from the day we receive them. The deposit is forfeited on cancellation.
For cancellations received less than six weeks before the holiday start, the following refunds will be made:
41 - 28 days before the start: 75% of the balance
27 - 14 days before the start: 50% of the balance
13 - 8 days before the start: 25% of the balance
No refund can be given for cancellations 7 or less days before the start of a holiday, or whilst the holiday is in progress.
Cancellation of Guided Walking Holidays
In the unlikely event that fewer than 6 people book onto a particular holiday we reserve the right to cancel the holiday up to five weeks prior to commencement.
Guests will have the option to transfer to another holiday without charge or receive a prompt refund of all monies paid.
If you wish to change your holiday prior to the final payment date on the original holiday, we will do our utmost to help accommodate you if possible, subject to an administrative charge of £25 per person. Alterations after this date will be treated as a cancellation of the original booking.
We strongly advise you take out holiday insurance to cover cancellation, personal accident, illness or loss of possessions.
Your booking is accepted on the understanding that you realise the hazards involved in a walking holiday.
We cannot accept responsibility for any loss, damage or injury resulting from Force Majeure or unforeseen circumstances beyond our control.
Way2go4 Walking Holidays Ltd will only be liable for loss or damage caused by negligence or omissions by Way2go4 Walking Holidays Ltd, its suppliers, agents or employees.
In the interests of safety you must undertake to follow the advice of the walking guide on a guided walk; follow the country code; and act sensibly and prudently at all times.
You should advise us at the time of booking, if you suffer from any medical condition or are taking any medication that may affect your walking ability.
In the unlikely event that you have a complaint during your holiday, you should notify us immediately and we will do our best to resolve the problem straight away.
Should it not be possible to resolve your problem immediately, you should write to us, giving full details, within 14 days of the holiday’s conclusion.
These terms and conditions do not affect your statutory rights as a consumer.